Refund Policy

Effective date: July 9, 2026

1. General provisions

This Policy describes the conditions for refunds for paid tariffs and one-time packages of the Sellai service (sellai-cosmetics.uz), provided by SELLAI LLC (SELLAI MChJ), TIN 312530703.

2. Nature of the service

The Service is a digital service. Access and limits are provided immediately after payment. Part of the service may be deemed rendered as it is used (consumption of analyses / tokens).

3. Free tariff

The Free tariff does not require payment and is non-refundable.

4. Refund conditions

• A refund request may be submitted within 14 days of the payment date.
• If requested within this period, the value of the unused portion of the paid volume is refunded (pro rata to the analyses / tokens consumed).
• One-time packages: a refund is possible if less than 20% of the package has been used; if 20% or more has been used, no refund is made.

5. Subscription renewal

Automatic renewal is not performed. Tariff renewal is done manually by the user. Funds for a paid period already started are refunded under the conditions of clause 4.

6. How to request a refund

Send a request to — stating your account and the payment date. We will review the request within 10 business days. Refunds are made using the same method by which payment was made (Click / Payme).

7. Technical failures

If payment has been made but the service was not provided through our fault, funds are refunded in full or access is restored — at your choice.

8. Contact

For refund matters: —.